Refund Policy – Abaqaloud
At Abaqaloud LTD, customer satisfaction is our priority. We aim to provide a clear and fair refund policy to ensure a smooth and transparent shopping experience.
Once an order has been shipped, it cannot be canceled or refunded.
However, the customer may refuse the order upon delivery without any charges.
If you receive a product that is damaged, defective, or not usable, please contact us within 24 hours of delivery.
In this case, we will offer:
A replacement product, or
A full refund, based on the customer’s preference
To process the request, please provide:
Clear photos of the product
Your order number
Each request is reviewed by our support team to ensure fairness and accuracy.
Refunds will not be issued for:
Products that have been used
Products damaged due to misuse or improper handling
Orders that were refused upon delivery without a valid reason and later requested for a refund
For refund requests or inquiries, please contact us through our Contact Us page.
Our support team will assist you as quickly as possible.
This policy applies to orders delivered within Saudi Arabia only
Refunds (if applicable) will be processed using the original payment method
Abaqaloud LTD reserves the right to assess each case individually